Shipping, Returns + Gift Cards


Shipping

Australia

9.95 Flat Rate*

Free shipping for orders over $200*

* Excludes heavy/bulky items, where charges will apply and be calculated at checkout.

In order to provide a cost effective method of postage the service of both Australia Post and Courier Services are used.

Orders are shipping within 3 business days. Standard delivery is 2-7 business days


International

Free worldwide shipping (without tracking) on Olive Et Oriel & Tove Frank posters and prints.

Weight

New Zealand

China

Asia

UK &

Ireland

USA &

Canada

Europe

Rest of the

World

 

Up to 500g (with tracking)

$19.00

$21.00

$22.00

$28.00

$23.00

$28.00

$29.95

Up to 1kg (with tracking)

$31.00

$36.00

$37.00

$51.00

$41.00

$49.95

$55.00

 

For anything over 1kg please email seekandstyle@gmail.com with your order and location to determine freight costs.


Shipping Conditions

Standard orders placed Monday through Friday (excluding public holidays) will be processed and shipped within three business days, unless the products are on 'pre-order' status. Pre Order is available for certain products which are not yet in stock and are dispatched immediately when the product arrives in stock.

Please note if your order includes pre order items the order will not be shipped until all items arrive in stock. 

Seek & Style will redeliver, replace or refund a parcel that is incorrectly addressed by us, but do not take responsibility for delivery addresses that are incorrectly provided or insufficient.  

 

Lost or Damaged Parcel

All shipping is at the customers risk. Once items have been dispatched, we do not hold responsibility for lost parcels, or packages damaged in transit. Please contact Australia Post or the Courier Service that your order was dispatched with and advise them that your order has not arrived. You will need to quote your tracking number that was sent to you in your shipping confirmation email. If the carrier is unable to locate your items, please contact us at seekandstyle@gmail.com and we will lodge an enquiry for you.

Returns Policy

Seek and Style is committed to ensuring your shopping experience with us is enjoyable. Please complete your online shopping at Seek and Style with absolute confidence. However, if you change your mind or are not happy with your purchase we do offer exchanges and refunds.

Shipping costs are at customers expense unless the purchased item is damaged or faulty, not what you had ordered or dramatically misinterpreted in the item description. I recommend you use registered post or a trackable courier when returning an item, as I cannot accept responsibility for items lost in transit to me. If your return is due to change of mind, your refund amount will be less shipping costs and merchant fees.

Some items stocked are handmade and will have handmade characteristics. These are not faults and their uniqueness is to be embraced. If you have questions about a particular product or want to see more before purchasing please get in touch.

All reduced and sale items are final and will not able to be refunded or exchanged.

Returns

For a full refund or exchange, you need to contact me and return the item to Seek & Style within 7 days of receiving it.

Items must be returned in their original condition with original packaging and tags still attached and with a receipt or proof of purchase. The items will be returned for a refund or exchange to your original method of payment. 

Unfortunately, we do not accept returns from international customers.

Refunds

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Seek and Style is unable to refund, and return an item where the packaging or product is returned damaged or marked. Any items sent in boxes should be sent back in the original box, free of damage.

We do not offer refunds on sale items.


Exchanges

If you would like to exchange an item, I suggest that you place a new order for the item you want before returning your original purchase. As the store has limited stock on some products, this will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund less the shipping fees. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.

Faulty or Damaged Items

If you believe the item you have received is faulty or has been damaged in transit, please contact me as soon as possible, quoting your order number, name and address, and as many details as possible about the product and its fault. Please advise me within seven days of receipt of the faulty item, to allow me to resolve the matter quickly by arranging exchange, repair or refund.

 

Seek & Style Gift Cards

If you purchase Seek & Style gift cards, the following terms will apply. 

The Seek & Style gift cards:

(a)     are valid for 12 months from date of purchase, irrespective of when the recipient may receive it;
(b)     will be activated within 24hrs of purchase;
(c)     can be redeemed against all products on the Website;
(d)     are non-transferable and may not be returned or redeemed for cash; and
(e)     cannot be paid for using a Seek & Style gift card.

If a purchase is of a lower value to the Seek & Style Gift Card total, the remaining amount will resume on the same code. This can then be used on future purchases and will be valid to the same expiry period from original purchase.  

If a purchase exceeds the value of the Seek & Style Gift Card the remaining amount must be paid for by credit card or PayPal (online).

If a return/exchange is requested for a purchase made using a Seek & Style Gift Card, the remaining balance will be reissued as a Seek & Style Credit Voucher

If a return/exchange is requested for a purchase made using a combination of Credit or Debit Card/Cash/PayPal and a Seek & Style Gift Card, a refund will be issued using the same payment type.

Sales tax and/or shipping is still applicable on any products purchased with Seek & Style Gift Card.

Seek & Style is not responsible if a Seek & Style Gift Card is lost, stolen, destroyed or used without permission and reserves the right to cancel a Seek & Style Gift Card if such action is deemed as necessary.

When you buy a Seek & Style Gift Card online:

(a)     it will be emailed to you once the full order has been processed and payment has been made (unless an alternate date is selected). ;
(b)     it will include a unique code that can be used against an online order. The code needs to be entered in at the point of reviewing items in an order (in the ‘MY BAG’ step of the checkout process);
(c)     you are responsible for ensuring you have entered the correct email address. Seek & Style is not liable for delivery of a Seek & Style Gift Card to an incorrect or non-existent email address; and
(d)     promotion codes cannot be applied to the purchase of Seek & Style Gift Card.

Stay In The Know

Receive the latest information on products and trends and gain access to VIP special offers.